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Text Fraud Alerts are Here!

Oct 02, 2018

Keeping your account safe and secure is our highest priority. We’re adding Text Fraud Alerts as part of our debit card protection program.


You’ll soon begin receiving text alerts when suspicious activity is detected on your R.I.A. FCU debit card. If you receive a "fraud alert," reply Yes or No to confirm or deny the activity. If you reply No (the activity is fraudulent), you’ll quickly receive a follow up text to let you know that a SHAZAM fraud specialist will call you soon to help protect your account. We’ll also automatically block your debit card to prevent any additional fraudulent activity.


If you reply Yes (the activity was legitimate), you can continue to use your debit card as normal. If you don’t reply to the text, or your phone number is not a mobile number, we’ll attempt to reach you via automated voice call.


Text message alerts from: 72718

Automated phone calls from: 855-219-5399


Make sure to save these numbers to your contacts so you don’t miss any alerts. This added protection to your debit card is automatic and text message alerts are free.


If you have any questions, want to add your cell phone to our system, or ever see a suspicious transaction on your debit card, please call us at 800-742-2848.


Thank you!


R.I.A.'s Vision

R.I.A. Federal Credit Union is a progressive, member-owned cooperative whose purpose is to satisfy the financial needs of its members by providing high quality products and services that support the safety and soundness of the credit union.

Media Contact

Jake Ward
VP Marketing
563.355.3800 Ext 7004
Email Jake Ward

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