How Do I Become

A Member?

R.I.A. Exists for Its Members

Open to the Community

Membership at R.I.A. Federal Credit Union is open to our communities and surrounding area15.

Live

Anyone who lives near15 an R.I.A. Federal Credit Union location is eligible to join.

Work

Anyone who works near15 an R.I.A. Federal Credit Union location is eligible to join.

Worship

Anyone who worships near15 an R.I.A. Federal Credit Union location is eligible to join.

Serving Those Who Serve

Civilian employees and military personnel on the R.I. Arsenal or Ft. McCoy are eligible to join15.

Your Family Is Our Family

Membership at R.I.A. Federal Credit Union is open to family members15 of current R.I.A. FCU members.

Relationships. Integrity. Action.

We believe in improving the financial well-being of those who choose to bank with us and offer a suite of products and services designed to meet your financial goals. We honor our historical roots and live it out through our name and what we stand for, Relationships, Integrity and Action.

Who We Serve

Our members live across the world, and we continue to serve through best-in-class online and mobile banking technology. We have branches in Eastern Iowa, Western Illinois and Tomah, Wisconsin, as well as locations on Fort McCoy and the Rock Island Arsenal. As we grow, we invite you to grow with us!

Frequently Asked Questions

You have questions. We have answers. See below for a list of our most frequently asked questions.

How do I reset my password?

To reset your password, follow the prompts via ‘Forgot Username or Password’ after selecting ‘sign in’ in the navigation bar, or click here. You can also access forgot login from your mobile app. For further assistance, contact our customer service team at 800-742-2848. Our team is eager to assist you!

How do I join R.I.A. Federal Credit Union?

Membership at R.I.A. Federal Credit Union is open to our communities and surrounding areas. Anyone who lives, works or worships within a 30 mile radius of any R.I.A. Federal Credit Union location is eligible to join15. Contact us for additional ways to qualify for eligibility.

What is the difference between a bank and a credit union?

Credit unions are owned by its members and are not-for-profit, whereas banks have stock holders. Typically, credit unions have lower rates and fees than banks. As a not-for-profit, credit unions, like R.I.A., return profits to their members.

How do I report a lost or stolen card?

To report a lost or stolen card, contact us at 800-742-2848. You can also use your ‘card controls’ feature through your online banking or mobile app to temporarily turn your card off. To locate this feature from your online account, select ‘Debit Card Controls’ on the navigation bar. On your mobile app, access these controls under ‘more’.

How do I make a payment?

For your convenience, payments can be made online, on the mobile app, in-branch, or over the phone at 800-742-2848.

Disclaimer

15. Membership qualifications

    • Membership is based on qualifications. Where you live, work or worship are considerations for membership. Please call, email or stop into any of our locations with questions related to membership. You can also view our full membership eligibility charter for further details.

Get In Touch

Have a question, comment or feedback for us? Feel free to reach out, we would love to hear from you.