About R.I.A. Federal Credit Union

Relationships. Integrity. Action. 

Who We Are

Since 1935, R.I.A. has been investing in the communities we serve. We believe in improving the financial well-being of those who choose to bank with us and offer a suite of products and services designed to meet your financial goals.

We Are Progressive

We provide our members with innovative financial solutions.

We Are Member-Owned

R.I.A. Federal Credit Union exists for its members / owners.

We Are Dedicated

We care about the well-being of our members and pledge to meet their financial needs.

We Are Competitive

We stay abreast of the market and strive to support our members with industry leading financial services.

We Are Balanced

We understand the importance of maintaining a stable balance between earnings and growth.

Our Mission

To build long lasting authentic relationships with our members by serving their unique financial needs.

Who We Serve

R.I.A. Federal Credit Union is open to our communities and surrounding areas. Anyone who lives, works or worships in our community*, as well as civilian employees and military personnel (active or retired) of the U.S. Government who work, train or are stationed on the Rock Island Arsenal, or Ft. McCoy military installation are eligible to join.

Frequently Asked Questions

You have questions. We have answers. See below for a list of our most frequently asked questions.

How do I reset my password?

To reset your password, follow the prompts via ‘Forgot Username or Password’ after selecting ‘sign in’ in the navigation bar, or click here. You can also access forgot login from your mobile app. For further assistance, contact our customer service team at 800-742-2848. Our team is eager to assist you!

How do I join R.I.A. Federal Credit Union?

Membership at R.I.A. Federal Credit Union is open to our communities and surrounding areas. Anyone who lives, works or worships within a 30 mile radius of any R.I.A. Federal Credit Union location is eligible to join15. Contact us for additional ways to qualify for eligibility.

What is the difference between a bank and a credit union?

Credit unions are owned by its members and are not-for-profit, whereas banks have stock holders. Typically, credit unions have lower rates and fees than banks. As a not-for-profit, credit unions, like R.I.A., return profits to their members.

How do I report a lost or stolen card?

To report a lost or stolen card, contact us at 800-742-2848. You can also use your ‘card controls’ feature through your online banking or mobile app to temporarily turn your card off. To locate this feature from your online account, select ‘Debit Card Controls’ on the navigation bar. On your mobile app, access these controls under ‘more’.

How do I make a payment?

For your convenience, payments can be made online, on the mobile app, in-branch, or over the phone at 800-742-2848.

Disclaimer

*For full details on membership eligibility see our Membership Charter.

Get In Touch

Have a question, comment or feedback for us? Feel free to reach out, we would love to hear from you.