Frequently Asked Questions

General Questions

How do I reset my password?

To reset your password, follow the prompts via ‘Forgot Username or Password’ after selecting ‘sign in’ in the navigation bar, or click here. You can also access forgot login from your mobile app. For further assistance, contact our customer service team at 800-742-2848. Our team is eager to assist you!

How do I join R.I.A. Federal Credit Union?

Membership at R.I.A. Federal Credit Union is open to our communities and surrounding areas. Anyone who lives, works, worships, or is a member of a fraternal organization in our community15, as well as civilian employees and military personnel (active or retired) of the U.S. Government who work, train or are stationed on the Rock Island Arsenal, or Ft. McCoy military installation are eligible to join. Contact us for additional ways to qualify for eligibility.

What is the difference between a bank and a credit union?

Credit unions are owned by its members and are not-for-profit, whereas banks have stock holders. Typically, credit unions have lower rates and fees than banks. As a not-for-profit, credit unions, like R.I.A., return profits to their members.

How do I report a lost or stolen card?

To report a lost or stolen card, contact us at 800-742-2848. You can also use your ‘card controls’ feature through your online banking or mobile app to temporarily turn your card off. To locate this feature from your online account, select ‘Debit Card Controls’ on the navigation bar. On your mobile app, access these controls under ‘more’.

How do I make a payment?

For your convenience, payments can be made online, on the mobile app, in-branch, or over the phone at 800-742-2848.

Banking Questions

How can I request removal of my app accounts and related data?

To request removal of your app accounts and related data, send an email request to or call us at 800-742-2848. Please type “Remove App Account” in the subject line of your email and provide us with a good phone number to reach you at. One of our representatives will be in touch with you to confirm the request is valid and initiate the process.

We will then delete all associated data held in our digital and internet banking system. This data will no longer be accessible or available to any party. Your accounts will remain active, and your accounts transaction history will remain in our main system history as long as your accounts are open, but all Internet and Mobile Banking data will be deleted.

If you should have any questions, please give us a call at 800-742-2848 we will be happy to assist you.

What documentation do you need to open a business account?

The documentation needed to open a Business Checking Account depends on the type of business; LLC, Corporation or Sole Proprietorship. Each requires different documentation, but generally all require a valid tax identification number and the person opening the account must already be a member of R.I.A. FCU. For detailed information on documentation needed please contact us.

What are your fees for business accounts?

Business Checking Accounts require a minimum opening deposit of $100, and must maintain a minimum balance of $1,000. There is a fee of $5.00 if the balance falls below $1,000 at any time throughout the month. There is a $0.20 fee per draft. Fees may reduce earnings on the account.

Do you offer business accounts?

Yes! Earn a healthy return on balances over $2,500 with a Business Checking Account.

How much does it cost to start a Share Certificate?

There is a minimum deposit of $500 to open a share certificate account, and a $500 daily balance required to earn dividends.

Am I able to access funds without a penalty?

Penalties may be imposed for early withdrawal. Fees may reduce earnings. See terms and conditions for full details.

Do you have ATM fees?

Not only do we have a large selection of ATM locations, we also offer up to $25 in Nationwide ATM Fee Refunds³. This way you can use any ATM you want, no matter where you are.

Is your checking account free?

Yes, our checking accounts are free. Enjoy no minimum balance and no monthly fees.

Do you get a debit card the same day you open an account?

Yes, you will receive a temporary debit card at the time of opening an account. We will mail you a permanent debit card shortly after.

Do you offer debit cards?

Yes, we offer debit cards. We even have convenient card features like Mobile Wallet, Mobile Card Controls and Contactless Payment to streamline your banking experience.

How old do you have to be to open a savings account?

We have savings accounts for adults, as well as specified savings accounts for kids to educate them about saving money. These accounts offer kids rewards for savings milestones.

Does a savings account earn dividends?

Yes. View the rates table for details on specific savings accounts.

How much money is required to keep a savings account open?

As your share of membership, $5 must remain in your account.

Is there a fee to open a savings account?

As a member of R.I.A. FCU, you have a $5 share. When you open a savings account, this $5 is required to become a member. Therefore, you must deposit $5 upon opening an account.

Can I open an account for my minor child?

Yes, it’s never too early to start saving! A parent or legal guardian may start membership for a minor child. However, the parent or guardian must also be a current member. We offer accounts designed for both young kids and teens.

Do I need to be a member to open an account?

When you open an account with R.I.A. Federal Credit Union you become a member of our credit union. We are a member-owned cooperative dedicated to meeting your financial needs!

How do I download your mobile banking app?

To download our mobile banking app, search “RIAFCU” in the Google Play Store or the App Store. Download the app to start banking on the go!

How do I view my statements?

To view your statements, sign into your account via online banking or the mobile app, then select ‘E-Statements’ from the navigation bar.

Where do I find my routing and account number?

To find your routing and account number, log into your account via online banking or the mobile app. Select the desired account. Once the account history page has loaded, select ‘Account Details’ located directly below the account name.

How do I order more checks?

To order more checks click here, or contact us at 800-742-2848.

Lending Questions

Can I use a personal loan for anything?

While personal loans can be used for many reasons, they do require a lending purpose and have certain restrictions. For more detailed information contact our customer service team at 800-742-2848.

How long does it take to get a personal loan?

For your convenience, we offer same day decisions on personal loan applications in most cases. For more details on personal loans contact our customer service team at 800-742-2848.

What terms do you offer on your vehicle loans?

R.I.A. Federal Credit Union is proud to offer extremely competitive rates with flexible payment terms. We offer vehicle loans up to 84 months11 to fit your financial needs.

Do you offer any programs for first time home buyers?

Buying your first home can be overwhelming. To make the process a little easier, we do have first home buyer programs available. For full details contact our mortgage team.

What documentation will I need for a vehicle loan application?

The documentation needed for a vehicle loan is determined by our underwriters once they review your application, but typically includes a copy of the title, your driver’s license, and proof of insurance. Our team is always here to help guide you through the process. Contact us with questions any time!

Do I need to be a member to apply for a loan?

Membership is not required to apply for a loan with R.I.A. Federal Credit Union. However, you will need to become a member to finalize the loan. When you open an account with us you become a member of our credit union.

Will my loan application be denied if I have a bad credit score?

Not necessarily. We’re committed to the financial well-being of our members. We do offer risk-based lending to better serve our community. Contact our team for further details on how risk-based lending works with R.I.A. Federal Credit Union.

How long does the home loan application process take?

In most cases, decisions are made on home loan applications in 24 hours. However, closing times vary. Contact our mortgage team for more details on home loans at 800-742-2848.

What documentation will I need for a home loan application?

Our team is committed to helping you navigate the process of applying for a home loan. There are verification requirements that need to be met, but typically you will need some form of income verification. This can include a W2, 1099, pay stubs or your tax return. If you are refinancing your current mortgage, you may need your most recent mortgage statement. Contact a member of our mortgage team for more information.

Credit Card Questions

What happens if I am late on a payment?

We care about the well-being of our members, and therefore, offer a grace period on all loans, including credit cards. In some cases, however, late fees could be assessed. For more information on late payments contact us at 800-742-2848 or visit our fees schedule.

How do I know which credit card is right for me?

With some of the lowest rates in the area, R.I.A. Federal Credit Union offers credit cards to fit our members’ needs. While our rewards card offers great monthly incentives, what’s right for you depends on your goals. Our member service representatives are available to discuss your options. Contact us at 800-742-2848.


3. Smart Checking –

    • APY=Annual Percentage Yield. APYs accurate as of 09/01/2018; the last dividend declaration date. Rates may change after account is opened. If qualifications are met each monthly qualification cycle: (1) Domestic ATM fees incurred during qualification cycle will be reimbursed up to $25 and credited to account on the last day of monthly statement cycle; (2) balances up to $15,000 receive APY of 2.00%; and (3) balances over $15,000 earn 0.10% APY on portion of balance over $15,000, resulting in 2.00% to 0.19% APY depending on the balance. If qualifications are not met, all balances earn 0.05% APY. Qualifying transactions must post to and settle account during monthly qualification cycle. Transactions may take one or more banking days from the date transaction was made to post to and settle an account. ATM-processed transactions do not count towards qualifying debit card transactions. Monthly Qualification Cycle means a period beginning one business day prior to the first day of the current statement cycle through one business day prior to the close of the current statement cycle. Transfers between accounts do not count as qualifying transactions. Fees may reduce earnings on the account.
    • All Checking Accounts are subject to approval. Must meet qualifications.
    • Must be a member to open a checking account. Some restrictions apply.
    • Deposits are insured up to $250,000 in insurance by NCUA.
    • Deposits insured up to an additional $250,000 by Excess Share Insurance, for a total insured amount of $500,000.
    • View Smart Checking Qualification Calendar
    • Qualifications required to earn rewards include: (1) 12 debit card purchases posted and settled; (2) enrollment in eStatement notice; and (3) one automatic payment (ACH) or direct deposit posted and settled.

11. Vehicle Loans

    • Rates, terms, and conditions are subject to change and may vary based on creditworthiness and qualifications.
    • Loans are subject to credit approval. Restrictions may apply.
    • 67-75-month financing available only on loans of $12,000 or more only on 2018-2025 model year.
    • 76-84-month financing available only on loans of $20,000 or more only on 2018-2025 model year. 
    • For example, a 48-month term on a new vehicle loan for $20,000 at 6.64% APR, the monthly payment will be approximately $475.59.

15. Membership qualifications

    • Persons who live, work or are members of a fraternal organization within a 30-mile radius of R.I.A. Federal Credit Union’s Davenport, Iowa or Wilton, Iowa location.
    • Persons who live or work in Monroe or Juneau County, Wisconsin.
    •  Persons who live, work, worship or attend school in Carroll County, Illinois.
    • Member of the immediate family or household of any existing member meet qualifications for membership; including but not limited to spouses of persons who died within the field of membership.
      *Persons not meeting the above criteria of membership may still join the credit union if they are a member of the Svithiod Club of Moline, Illinois. Ask us how to join.

Still Have Questions?